After a recent Windows security update, you may see a new security warning when you open the Remote Desktop (.rdp) file that Pacific Solutions gave you. This article explains why the warning appears, how to check that the connection is ours, and how to connect to your hosted JobRunner or FloorManager server.
This article covers:
Why the warning appears
How to connect to your hosted server
Remote Desktop files from other providers
How to get help
Why the warning appears
A recent Windows security update from Microsoft added stronger warnings for Remote Desktop (.rdp) files, to help protect against phishing and unsafe remote connections.
If an .rdp file is not digitally signed, Windows may show messages such as Unknown remote connection or Unknown publisher. Pacific Solutions does not digitally sign its .rdp files, so you may see these messages when you connect to your hosted server. The warning on its own does not mean the connection is unsafe.
How to connect to your hosted server
- Open the Remote Desktop (.rdp) file that Pacific Solutions gave you.
- If the Opening Remote Desktop Connection message appears, click OK. To see this message less often, first select I understand and allow RDP files to open on this device for my account. This applies to the same file on the same Windows user profile.
- If the Remote Desktop Connection security warning appears, check the Remote computer name. It should end in apps.pacsol.cloud and match the system we set up for your company. If it does not match, click Cancel and contact us.
- To use your workstation's clipboard, printers, and U drive while you are connected to your hosted server, select Clipboard, Printers, and Drives. This is optional.
- Click Connect.
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Remote Desktop files from other providers
Note: The steps in this article are only for the .rdp file that Pacific Solutions gave your company to reach its hosted JobRunner or FloorManager ERP. If you see this warning when opening an .rdp file from anyone else, check that you trust the provider before you connect. Microsoft still allows unsigned .rdp files to open by default, but Windows now warns you first.
How to get help
If you still cannot connect, see this article: Pacific Solutions Hosting: Unable to Establish a Remote Desktop Connection.
If the remote computer name does not match, or you are not sure the connection is ours, submit a helpdesk ticket or contact the Pacific Solutions Helpdesk (pacificsolutions-support@cyncly.com). We are happy to help.