If you see the following error message when attempting to open the Cyncly Merchant Portal or when attempting to process a payment, you will need to re-install the Payments Flex App:
Instructions for Self-Hosted Clients
Close the database
Click into your systems tray > right click on the blue & purple Payments Flex icon > click Quit:
Head to the C Drive > Pacific > Payments Flex > and delete the app and folder:
Click the link to download the app: https://s3.us-east-1.wasabisys.com/jobrunnerresources/PaymentFlexApp/installers/PaymentFlexApp%20Setup%201.0.7.exe
If it tells you the download says is suspicious, you may need to tell it to “Keep” to move forward with installing the App:
When the download is complete, go to your downloads folder > right click on the app > select Open
If you see this screen, select the Run Anway option:
Choose (1) Only for Me (2) Next (3) Install (4) Finish. You do not need to check the Run PaymentsFlex App (5)
From here, open your database and you are set to use the Payment Integration
If needed, here is a video detailing these steps.
Instructions for Hosted Clients
Click the link to download the app: https://s3.us-east-1.wasabisys.com/jobrunnerresources/PaymentFlexApp/installers/PaymentFlexApp%20Setup%201.0.7.exe
If it tells you the download says is suspicious, you may need to tell it to “Keep” to move forward with installing the App:
When the download is complete, go to your downloads folder > right click on the app > Copy & Paste it to the Server Desktop
Double click to Open
If you see this screen, select the Run Anway option:
Choose (1) Only for Me (2) Next (3) Install (4) Finish. You do not need to check the Run PaymentsFlex App (5)
From here, open your database and you are set to use the Payment Integration