FileMaker Admin Console
This document walks you through accessing the FileMaker Admin Console. You can use the console to:
- change the FileMaker idle time-out time and
- for disconnecting users from FileMaker.
Disconnecting users is necessary in some cases when logging into JobRunner/FloorManager and the user is presented with the message:
Message: This will exceed the maximum number of users allowed. Contact Pacific Solutions to increase the number of allowed users.
A Pacific Solutions team member can disconnect idle users but so can a company's JobRunner/FloorManager ERP administrator. A person is a JobRunner/FloorManager ERP administrator if they are listed on the company's Security Protocol Form on file.
Changing the idle time out length gives you the ability to shorten or lengthen the amount of time the FileMaker database will remain open until it performs an automatic shutdown.
Setup Process
- Be sure to be listed on your company's Security Protocol Form (please contact pacificsolutions-support@cyncly.com if this form needs to be updated).
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Be sure you have access to the FileMaker Admin Console (shortcut) on the server (please contact pacificsolutions-support@cyncly.com if this shortcut is missing from your hosted server desktop).
- Be sure you have your FortiClient VPN/Windows RDP credentials (please contact pacificsolutions-support@cyncly.com if you do not have/know your credentials).
Accessing the FileMaker Server Admin Console
- Logon to your Pacific Solutions hosted server.
- Click on the Claris FileMaker Server Admin Console shortcut.
- Login with your assigned FortiClient VPN/Windows RDP credentials (Hint: it ends in @apps.pacsol.cloud)
Disconnecting Idle Users From JobRunner/FloorManager
- Select “Databases” from the page header links in the FileMaker Server dashboard.
- Use the checkbox to select a user session from the “Clients” list on the right.
- Use the “Disconnect” button to remove the user session from the client's window.
There is a 2-minute disconnect time. If it takes longer than 3 minutes to disconnect a user session, please contact support.
To update the Session Identifier from 'Pacific Solutions' to a team member's name, please see https://pacsol.support.cyncly.com/hc/en/articles/51260616235025
Setting the Database Idle Time Out
- Select the "Configuration" tab from the horizontal tabs across the screen.
- Select the "FileMaker Clients" category from the vertical menu on the left pane.
- Click the "change" menu in the "FileMaker Pro Advanced and FileMaker Go" option under Session Timeout. Select the desired time for a timeout.
- Logout.
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