Pacific Solutions Hosting: Troubleshooting FortiClient SSL VPN Connectivity Failure at Specific Percentages

10% - Unable to establish the VPN connection. The VPN server may be unreachable. 

1. Check whether the PC can access the internet.
   
2. Confirm Remote Gateway matches what was provided by Pacific Solutions.
   

40% - Unable to establish the VPN connection. The VPN server may be unreachable. (-5)

1. An encryption mismatch between FortiClient (Windows) Workstation and FortiGate SSL VPN Settings.  On the FortiClient (Windows) workstation search bar, go to Internet Explorer (open cmd and type 'iexplore' - it will redirect to Microsoft Edge). Enter Options in the search bar -> Internet options will be grayed out -> Change IE Mode to allow under 'Allow sites to be reloaded in Internet Explorer mode (IE mode)' -> select Advanced (under internet properties). Make sure 'Use TLS 1.2' and 'Use TLS 1.3' are selected. Restart computer and try to connect again.
   
   

42 or 43% - sslvpn_login_permission_denied

1. Check whether you are using the credentials provided by Pacific Solutions are correct. 
   

45% - Unable to establish the VPN connection. The VPN server may be unreachable. (-8)

1. Check whether you are using the credentials provided by Pacific Solutions are correct. 
   

48% - Credential or SSLVPN configuration is wrong. (-7200)

1. Check whether you are using the credentials provided by Pacific Solutions are correct. 
   
2. Check if Internet Explorer 'Internet Options' is set to High. If so, please reduce it from 'Medium-High' or 'Medium'
   On the FortiClient (Windows) workstation search bar, go to Internet Explorer (open cmd and type 'iexplore' - it will redirect to Microsoft Edge). Enter Options in the search bar -> Internet options will be grayed out -> Change IE Mode to allow under 'Allow sites to be reloaded in Internet Explorer mode (IE mode)' -> select Security -> Reduce to 'Medium-High' or 'Medium.' -> select OK -> Reboot computer and try connecting again. 
   

98% - No error message, it just times out.

1. Completely restart your computer. 
   Do not just disconnect and reconnect FortiClient. Restarting the computer resets the FortiClient services and your computer's network adapters.
   
   
2. Restart your modem/router.
   If possible:
1. Shut down your computer.
   
2. Unplug your modem/router from power for approximately 60 seconds.
   
3. Plug the equipment back in.
   
4. Wait until Internet service is fully restored.
   
5. Start your computer and try FortiClient again.
   
   
3. ​​Test from a different Internet connection.
   
   This is the most useful troubleshooting test. If possible, temporarily connect your computer to a mobile phone hotspot and then try FortiClient.
   • If FortiClient works normally through the hotspot, the issue is most likely related to your normal Internet connection, router, Wi-Fi, or ISP.
   • If the same problem occurs through the hotspot, the issue is more likely related to your computer or FortiClient installation.
     
     
4. If you are currently using Wi-Fi, test with Ethernet if possible.
   Even a very brief interruption in Wi-Fi connectivity can cause the VPN tunnel to disconnect.
   
   
5. Can be caused by network issues
   For example, IPv6 to IPv4 connections (not supported), high network latency, blocked traffic, or traffic inspection between FortiClient and FortiGate
   
1. Disable IPv6 under the network adapter: Control Panel -> Network and Internet -> Network and Sharing Center -> Select the Network Adapter -> Properties -> Uncheck Internet Protocol Version 6 (TCP/IPv6). -> Press OK -> Try to connect again. 
   
   
   
6. Your FortiClient installation may be corrupted.