Unable to Share Screen Through Zoho Meeting/Join/Assist

Issue: User is unable to share their screen or give control to the Zoho technician. 

Pacific Solutions occasionally will ask a user to share their screen through Zoho Meeting or Zoho Join to troubleshoot an issue on the user's workstation. Some users report they are not able to share their screen and receive an error message similar to the ones shown below: 

Resolution: Temporary Firewall Exclusion

Temporarily disable the workstation's firewall or antivirus. It is possible the Zoho file is being blocked restricting access to the user’s workstation.

This suggestion is based on the Zoho KB Article: https://www.zoho.com/assist/kb/firewall-configuration.html