Issue: After a server migration, the client reports Avalara Tax Service plug-in is not operating normally.
Resolution:
1. Update Avalara Settings with the server's new host IP address.
FileMaker Pro > Admin > Avalara Settings > IP Address
FileMaker Pro > Admin > Avalara Settings > IP Address
2. Modify TaxCal dbSetting.php to with server's local IP address:
Conf Folder (C:\Conf) > TaxCal > Config > dbSetting.php > $hostname ="IP Address"
3. Test Avalara Settings Connection and confirm success:
FileMaker Pro > Admin > Avalara Settings > Test Connection
4. Confirm if Avalara Tax Service is now working:
A. Turn on Avalara Debugging:
FileMaker Pro > Admin > Avalara Settings > Debugging (toggle Yes)
B. Go to the Proposal record where tax might be expected.
1. Click on Sales Tax
2. In the pop-up box, copy the URL generated.
3. Paste the URL into a browser. If data comes back, it is working as expected.
5. Turn off Debug
FileMaker Pro > Admin > Avalara Settings > Debugging (toggle No)
6. Return to Proposals and select Make and tax settings should now be working.
Training-v22b10.5.1-20230731DG-KB