Steps to Take When an Error Message Appears
1. Reboot/Restart the server. This process will take up to 20 minutes to complete.
2. Try launching JobRunner/FloorManager and see if you have any error messages.
A. If you experienced a power outage, email Support at Support@pacific-solutions.com after you started the server reboot process. The tech will check to see if any files were damaged.
1) If a file becomes damaged, the tech will have to recover it. There is a recovery fee of $150 per hour of work to bring back missing data.
2) Restoration Form Hyperlink: Access & Restoration Agreement
B. If yes, email Support at Support@pacific-solutions.com and send screenshots of the error messages you are receiving.
C. If no, check recent entries to make sure no data is missing.
The Support Desk’s Operating hours are from 7:00am PDT – 4:30pm PDT
800-201-6509